I feel trapped and helpless. In order to get TV reception in NYC one is virtually required to subscribe to Time Warner cable. For the past two months I have had nothing but trouble with my cable connection and the response by TWC has been in a word – reprehensible. They fail to keep service appointments, have phone representatives that can barely speak English and that are rude to the extent of making me irate. TWC charges obscenely rates and is a virtual monopoly. I thought there were laws against monopolies? I just hate this company and wish them all the worse, including their stupid and rude employees!! And by the way Mr. Mayor Bloomberg (better known as " The Douche") why don't you do something about this situation?